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Preferred Collection and Management Services D/B/A The Preferred Group of Tampa, is a family-founded, local-owned, faith-based, and values-driven organization passionate about helping further the mission and vision of local healthcare providers by providing much-needed revenue recovery on extended receivables for the Patient Financial Services departments or hospitals, physicians, and physician groups of all sizes. Having been in the accounts receivables management industry for over 35 years, our customer-centric approach to revenue recovery is different from traditional collection agency models because healthcare is not the same as other consumer debt like credit cards debt. Many times, patients are receiving care not by choice but out of necessity and unexpectedly.
As part of the “patient experience”, financial responsibility can often be confusing, frustrating, and a source of both frustration and complaints, if not handled with a white-gloved approach. This approach not only avoids complaints and frustration but it enhances your brand and the patient experience by open communication, building trust and rapport, problem-solving, and finding solutions to revenue recovery in a time and manner convenient to your patient. Feel free to call us today. Florida (813) 251-0802 or Toll-Free (800) 741-0802
"Making a difference by doing the right thing"
We ensure that our employees know they can make a difference in our world by simply doing the right thing, AT ALL TIMES. Being honorable and honest with excellence in our performance sets us apart from the ordinary. This means doing the right thing for our clients, our vendors, our partners, each other, and for every debtor and third party payer that we come in contact with.
Our Company Vision Statement is simply this:
If we purpose to compete each and every day, to not let anything stop us, to find a way, to figure it out, all while doing it the right way… we will be successful and significant. When we purpose to relentlessly compete with honor, honesty and excellence, we win, our clients win and our community wins.
At Preferred, our Core Values are based on scripture.
Philippians 4:13 (New King James Version (NKJV)) tells us:
"I can do all things through Christ who strengthens me."
C- Continuous Improvement
THE PREFERRED DIFFERENCE
What makes Preferred different?
Many agencies, when competing for your business, will overpromise and underdeliver. Preferred has been in business for more than 35 years with some of the same clients since inception. When we partner with you, we are not merely acting as a vendor collecting on your receivables, we provide invaluable feedback to your teams on trends we are seeing like bad data and missing data that could be affecting your front end processes and all receivables.
We also convey industry trends, recent legislation and court cases that can keep you out of court. When you have government agencies like the Consumer Financial Protection Bureau (CFPB) trying to create law by imposing over burdensome fines and rulings while also positioning themselves in a power grab to have first party creditors fall under their purview, it is increasingly important to have an agency that understands, communicates to you and can minimize your exposure. Reg F, which will take effect at the end of November 2021, is the biggest change to the Accounts Receivables Management industry since the 70's.
Preferred has two past presidents of the Florida Collectors Association still serving on its board as well as serving the American Collectors Association International, the collection industry trade group. This helps to shape policy at the state and local level. For more information, click the FCA link.
SEE MORE BELOW
Tips For Increased Recovery
Communications After a Disaster
Download TCPA Information
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<---- E&Y SURVEY ON DEBT COLLECTION AND THE ECONOMY
ID Theft Info Why A Police Report is Required
Preferred Collection and Management Services, Inc., d/b/a The Preferred Group of Tampa is one of Florida’s most successful agencies specializing in revenue recovery especially in the healthcare market. Founded in 1985, Preferred has grown steadily over the years with no sales personnel and has been selected three times for the Florida 100 which recognizes the top 100 fastest-growing private companies in Florida.
At Preferred, we created a niche for providing unparalleled representation on sensitive account types no matter whether they are healthcare, consumer, government or commercial, all while obtaining the highest possible recovery. At Preferred, it’s not what we do as much as how we do it that governs our company’s work ethos. We ensure our team upholds our strict compliance protocols and adheres to our core values, even when nobody is watching. Everyday we believe we can “make a difference by doing the right thing.”
Privately owned company
First Party, third party and special focus "cleanup" projects
Over 30 years specializing in healthcare accounts and the special attention they require
We collect on consumer, government and commercial debt
Active members of ACA International and the Florida Collector’s Association
Extreme focus on compliance, LEAN "best practices", while incorporating the most efficient technological solutions our industry has to offer
The ability to collect in all 50 states
At Preferred, it is our philosophy and living out of that philosophy that makes our company rather unique in the accounts receivable industry. For healthcare clients, we understand the special requirements of the provider-patient relationship and the impact that it has on the community. We also understand the nuances of regular consumer and government bad debt collections and why a different texture in our collections protocol is needed that is distinctly different from the protocols that healthcare collections require.
When a patient has a need in which our client is involved, it often overshadows everything else going on in their lives at that time. When a person owes a ticket and can't get their auto registration renewed, that too creates frustration. Our calling protocol is to provide them with quick, efficient, and correct answers and excellent service to effect the most professional recovery of every owed dollar possible to ensure that the work of our client not only continues but also is resourced in a way to continually enhance their own operations- whether that is in healthcare, traffic enforcement, utilities, leasing or HOA management. It is not what we do that matters as much as how we do it. Preferred has developed its unique and proprietary COLLISIO model for collections. Click the link below for more information on COLLISIO.
For any inquiries, questions or any special needs please contact us or fill out the following form and a member from our support department will contact you.
Interested in knowing how a champion-challenger model could help improve your recoveries? Need recommendations for a mail processor, executive staffing, IT consulting, or merchant services? We are here to help. Please contact us today.