We Love It When People Write Us Compliments
Collections can be a really hard business and a collector's job can be extremely difficult at times. They get cursed at, yelled at, talked over, talked down to, and even threatened at times depending on the consumer's circumstances, their attitude, patience, and willingness to work with and listen to a collector that is only trying to help them. Collecting medical debt is especially hard because it might be the last item a person puts on their priority list to pay when it comes to managing their finances.
So it especially nice when a consumer goes out of their way to thank a collector for the assistance given to help them resolve delinquent accounts. We get the honor and privilege of recovering money for creditors and medical providers so that they can continue to do what they do- save lives!